Development Coaching

An essential process requiring EQ & Conversational Intelligence (C-IQ)™

Conducting staff performance & development reviews isn’t the easiest part of any manager’s job, but it shouldn’t be something you avoid. Nobody enjoys ‘critical’ feedback, but we all know that we can grow from skilfully delivered ‘radical candour’. If you’d like more than a few tips to make staff appraisals easier, then please contact us. We run a variety of short coaching sessions & webinars on this essential topic – ideal for an office ‘brown bag lunch’). In any organisation, it’s important to establish an understanding of what is expected, regarding effectiveness. Ensuring strategic alignment of organisational objectives with staff capabilities & development plans - will give you the required capacity for success.

Many people find giving authentic, specific, behavioural feedback difficult – whether that’s giving genuine praise or constructive critique – ensuring your influencing skills encourage the receiver to accept & implement change that is sustainable, can be even harder. If you’d like us to take a look at your current system & assist you with a review/re-design for Continuous Quality Improvement (CQI) just reach out. Or you may want help with staff buy-in/communication to understand the process & benefits. Most of our clients now have monthly to quarterly check-ins, instead of just the 6mthly-annual review - ensuring that this coaching discussion is genuinely two-way & seen as positive - helping to improve motivation & empowerment for creative problem-solving.

Are you giving thoughtful, honest & pragmatic behavioural feedback so people know what to do more or less of? Embedding your organisational values & vision, whilst enhancing strategic clarity for improved staff engagement & more meaningful delegation for growth. In addition, consistent evaluations give staff concrete evidence that they are either on the right track or could use a little improvement. Most of our clients now ask staff to self-assess, including doing or contributing to their own training needs analysis. Our development programs help you to establish clear goals, with measurable performance criteria & behavioural examples, that help to bring the system alive. 4-D Systems: How NASA Builds High Performing Teams builds on this. Our experienced team are also qualified to deliver a wide range of evidence-based assessment tools to help inform development, including Human Synergistics™, The Leadership Cycle™, Harrison Assessments™ & the REACH Ecosystem™

Even if staff are currently on the right track, they often want to know what the next level is & how to develop themselves to get there – so every check-in needs to have some action points. If you or your managers are struggling with staff engagement or performance & find having ‘tough feedback conversations’ particularly difficult, we can certainly help you to develop these skills & greater team trust using the latest neuroscience. Our Coach Facilitators are experienced & well qualified in Emotional Intelligence (EQ)™ & Conversational Intelligence (C-IQ)™ - building on the fundamental science of communication to help you achieve more attunement with others.

If you’re not getting the results you want, maybe it’s time to give your ‘EQ & C-IQ’ a boost. Our SG C-IQ Intro Webinar covers the 5 Key Essentials; our Intermediate Webinar covers more detail & practice with ‘Level III Conversations’; & our Advanced Webinars underpinned with C-IQ Coaching, take you into even more meaningful transformational dialogues that will enhance not only your professional leadership skills, but also your personal relationships at work & in life – building trust to make the world a better place.