Education & Training

Regional Change Leadership & Process Improvement Workshops,
NHS Executive Modernisation Team (UK)

SG - Case Study - NHS


Established in April 2001, the NHS Modernisation Agency was designed to support the NHS & its partner organisations in the task of modernising services & improving experiences as well as outcomes for patients. The Agency has focused on four main areas: improving access, increasing local support, raising standards of care, capturing & sharing knowledge widely.


They identified a need to improve senior & middle management’s understanding of change leadership in healthcare (across all disciplines), as well as a need to improve the confidence in their competency with regard to using lean methodology for service/process mapping & improvement.

As they knew that Synergy Global had extensive experience in this area, we were asked to tender & worked with them for several years helping to design & deliver a series of structured, yet flexible Change Leadership & Organisation Development/Effectiveness Programs – including Process Improvement (PI).


The South West Region modular leadership program focused on the tools & techniques for managing change, & we facilitated workshops over a wide geographic area for hundreds of staff from all disciplines. These workshops included many innovative & interactive sessions including improvement games, plus practical Process Mapping & Process Improvement (PI) exercises. Our knowledge of the NHS plus the SW & SE Regions helped us with the client-focused design. We underpinned the whole process with Executive Coaching, coached ‘internal coaches’ who were project managing change initiatives in health care & provided Professional Coaching supervision.


Improved understanding of change management. Developed Leadership competence & confidence. After a very positive evaluation of the content, delivery & flexible design, the NHS Executive approved the program for national roll-out.

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