Professional Services, Finance & Insurance

Future Leaders Program ,KPMG, AUS

SG - Clients - KPMG Future Leaders Program  - 14 Oct 2015

Background

KPMG is a leading provider of audit, tax & advisory services, offering industry insight to help organisations negotiate risks & perform in dynamic & challenging business environments.

With their global presence, KPMG continues to build on a clear vision, maintain values & above all bring out the best in people. The firm recognises that their vibrant culture is a critical part of how they do business. This culture is made up of staff attitudes & behaviours, which reflect shared values, experiences & aspirations. They were one of the first firms to recognise that collective behaviours influence the ways in which people interact with clients, colleagues & the broader community. This has led to KPMG becoming one of the world’s leading professional services networks - comprising over 135,000 people in more than 140 countries. KPMG in AUS employs around 4,800 people & operates in 13 cities across the country. Their success depends on nurturing great individual talent & providing an environment where people can flourish personally & professionally.

Issue

KMPG recognises that successful professional careers demand ongoing learning& development – at all levels, including senior executives, to make them feel challenged & inspired. In AUS, the HR Manager responsible of Partner Development at KPMG recognised the necessity to proactively develop partners to ensure their continued growth, career progression & thereby, maximum their contribution to the firm. He & his team of professionals developed an excellent ‘Future Leaders Program’ (FLP) & selected Synergy Global to provide Executive Coaching Services.

Our partnership approach was to use the following three psychometric instruments: LSI®, StrengthsFinder® & CPI® (KPMG had already helpfully selected the LSI ‘Blue Behaviours’ as their preferred organisational culture.) Synergy Global then contracted with a range of Partners across several cities, for a period of six months – using a flexible mix of face-to-face & virtual coaching, around their busy business schedules.

Solution

Recognising & dealing effectively with the pressure caused by the volume & construction of their workloads. By identifying where they might see things/approach issues differently, they were able to recognise & address sources of stress. With this knowledge, while the same external events were happening, the coaching enabled partners to better manage the ‘waves’ of work, starting from a position of equanimity (i.e. accepting problems with more composure & not adversely reacting to them – this provided increased thinking time for more effective change leadership).

Engaging in deep contemplation (behavioural reflective practice) on the results from the three psychometric tests, also helped prioritisation & saved the Partners (plus their teams) valuable time & resources.

Over the course of the program, the Partners chose to rationalise their workloads & streamline the number of roles in which they could provide best value to clients, staff & the organisation as a whole. They began to receive positive feedback from a wide range of people regarding their working relationships & leadership style. HR also continued to monitor & support this behavioural change.

Outcome

black Partners generally worked towards operating more effectively across all service lines, engaging on a collaborative basis with leaders locally, regionally & internationally.
black Individual foundation values (aligned to KPMG values) were clarified, underpinning personal/professional goals – plus measurable behavioural outcomes, forming a ‘Coaching Agreement’ – between the Coachee, Exec Sponsor & Coach.
black We worked through the components each partner would need for their future career path to be ‘perfect’ over a five year time period – building on their values, strengths, experience & aspirations.
black The Partners used the confidential executive coaching sessions to explore a range of business & individual priorities regarding their development, plus how they intended to address business imperatives going forward.

 

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