Professional Services, Finance & Insurance

Tax Program
KPMG, AUS

SG - Clients - KPMG - 14 Oct 2015

Background

KPMG is a leading provider of audit, tax & advisory services, offering industry insight to help organisations negotiate risks & perform in dynamic & challenging business environments. In 2008, KPMG started a culture change initiative to increase the use of Constructive Behaviours as identified by the Life Styles Inventory (LSI)™ . In 2011, this initiative was rolled out to non-partner staff in the firm.

Issue

The Partner in Charge of KPMG’s Melbourne Tax Division knows that attitudes to tax are adapting, with all organisations increasingly impacted by rapidly changing local & global tax regulation. He knows his people have deep & broad understanding of tax governance, specialist skills & industry knowledge to help clients plan, comply & communicate with markets & regulators. At the same time he also knows that people are core to all KPMG’s offerings. With this in mind, he sought better ways to support the firm’s initiative of actively building an intentional culture, which has been identified as a critical part of how they do business.

Minimising risk by starting with an individual who had been challenged for many months with a severely dysfunctional team, he proved that in specific situations, Executive Coaching can provide fast, sustainable results. He then initiated the KPMG Tax Coaching Program. His aim was to run a proof-of-concept pilot, to explore how LSI™ Constructive Behaviours could further be implemented & leveraged through using Executive Coaching.

Solution

Culture Change As KPMG’s website states: “culture is made up of our people’s attitudes & behaviours, these reflect our shared values, experiences & aspirations.”

The overall response to the Tax Coaching Program is that participants are clearer on not only what their values & strengths are but also how these play out in their everyday engagements. They say they are consistently & intentionally building better experiences & engaging in their aspirations with enjoyment, in an empowered way.

Outcome

Behavioural outcomes identified by participants included improving frequency & duration of engaging in LSI™ Blue Behaviours using individual strengths & values-based leadership - consistently improving their team leadership capabilities.
Some common examples include:

Self Actualising
black Increasing confidence; clarity; awareness; positivity; decisiveness; knowledge of strengths & how to leverage them
black Having more of a voice – chance to explore what is ‘normal’ & expand my toolbox on ‘being myself more with skill’
black Minimising self-doubts & committing to sustainable positive ‘better behaviours’
black Learning HOW to make changes work with my strengths, easily & there is no chance of going back to old behaviours

Achievement
black Enjoying being challenged! New tools to use with team & clients. Really simple things yielding large rewards
black Improving Quality/Task delivery, taking on ownership & expanding client focus,
black Improving Reflection & application of what we have discussed behind the scenes and improved accountability
black Enhanced thinking, increased creativity, multiplying number of options available, & applying more lateral thinking

Humanistic Encouraging
black As my style of leadership is changing others are responding positively, leading to improved team outcomes
black Improving Confidence & ability to leverage innate positive leadership behaviours which in turn makes people follow easier
black Greater awareness of leadership weaknesses - allowing me to focus on developing these through tools & practice
black Challenging habitual/narrow thinking patterns leading to more positive, productive, empowering thinking

Affiliative
black Improving ability to express appreciation, easily getting everyone aligned, re-enforcing that we are on the right road
black Engaging in challenging conversations to gain deeper understanding, commitment to & use with staff
black Increasing ability to resolve conflicts quickly & maintain equal relationships (rather than command & control)
black Improving Presentation skills. More interactive - my audiences have noticed marked improvements on how I include them

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