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Return on Investment(RoI) - Executive Coaching

For long term sustainable results, our experience is that coaching services that are managed at an organisational level run comparatively smoothly with win-win outcomes.  This applies to the people being coached, their line managers, their teams, their peers, the organisation, their clients/customers &, most important of all, their work & personal communities.

The top 5 ways to guarantee ROI in Executive Coaching are:

Quality: Use Global Best Practice frameworks e.g. Coaching in Organisations (see Standards Australia publication). Anyone can call themselves a coach & while a few non-accredited coaches are good, using an accredited coach gives you the guarantee that the coach has a robust training & knowledge base.

HR/PPC: Establish a centralised, organisation-wide approach to track the effectiveness of coaching services.  If you are comparing apples with potatoes it’s difficult to get a real idea of how effective coaching is.  An agreed system of measurement will provide a consistent picture of ‘how things are going’.

Goals: Agree coaching goals & metrics up front.  Each individual should know what will & will not be included in their coaching program.  They should also know what outcomes will be expected of them as a result of their coaching program.

Adapt: Ensure services are flexible enough to deliver outcomes to meet individual, team & organisational changing business needs.  Every organisation, department & person is different – & the coaching program needs to be able to agile enough to adapt to the demands of each of them.

Success: Measure & track goals & report on how coaches increase & sustain their effectiveness.  Starting with a clear vision of success & tracking the key milestones along the way will provide the means to reinforce ongoing progress.

As with most interventions there is a multitude of variables present when engaging with anything to do with people. While there are no guarantees, working flexibly within a rigorous framework gives Executive Coaching Programs the best chance of success.

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