Pat Kramer, Team Leader – H&W, Michigan, USA

RN, BSc Nursing, Masters in Management focusing on OD (MM), Certified Professional in Healthcare Quality (CPHQ), Patient-centred Medical Home Certified Content Expert (PCMH-CCE), International Coach Federation (ICF) PCC, Lean Six Sigma Green Belt, Energy Leadership Index Master Practitioner, MBTI Practitioner, C-IQ™ Cert Coach.

Pat Kramer joined Synergy Global in 2020 as Team Leader – Health & Wellbeing (H&W), Michigan, USA.

Like Heather-Jane, she has a professional background in nursing. As a credentialled coach Pat with works with leaders across the health & social care continuum, to help them discover their own unique management style & translate that into effective leadership of their team.

In the rapidly changing environment, leaders appreciate the grounded style, she brings to each engagement. Using a combination of validated professional assessments, reflection, discovery & honest feedback, Pat helps leaders discover their own inner power & wisdom as they set goals & practice courageous accountability.
Pat creates a trusting, confidential environment that results in lasting change that ultimately impacts the individual, their team & the entire organisational culture.

After spending more than 30yrs in healthcare, she understands what drives success.
As a Registered Nurse & ICF Certified Professional Coach (PCC), she is also qualified in Conversational Intelligence (C-IQ)™ & is an Energy Leadership Master Practitioner.

After many years of impacting healthcare change as a nursing leader, Pat shifted her focus to developing Executives with the skills & confidence to lead organisations to the next level; to create bold values-based visions & missions/strategies to engage their workforces in lasting transformation. She is a lifelong learner & brings her passion for change & personal development to individuals & teams by creating innovative customised solutions for a VUCA World.

Recently she has focused on providing Executive Coaching to leaders & Drs in small businesses & large systems:
blackReadmission Value Stream Mapping, including links to strategic metrics & internal quality initiatives followed with onsite coaching of Executives & Middle Managers of both the health system & key community partners.
blackTransformation Project Lead for Multi-hospital health system, including implementation of structured management system to monitor key metrics, A3 Problem Solving Deployment, Value Stream Mapping & Rapid Improvement Events
blackLead Consultant to large SafetyNet Health System to transform Ambulatory Care - supporting implementation of measurable large scale change using lean thinking, tools, strategy & relationship building.
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Using lean, clinical & quality management background, developed Model of Chronic Care for large Multi-specialty health system by value streaming various diseases & identifying opportunities for collaboration & improvement.
blackUsing coaching & lean skills, successfully facilitated the integration of Behaviour Health into Primary Care Network.
blackPopulation Health Management assessment of large multi-specialty ambulatory system & established a CQI Roadmap.

Her expertise/interests focus around these 5 themes:
blackExecutive Consulting: Vision/Strategy Clarification; People-centred Values-based Leadership & Cultural Change
blackChange Facilitation: Running a wide range of Workshops & Developing High Performing (often Virtual) Teams
blackExecutive Coaching: Focusing on improving Trust, Communication & Behavioural Change for OD/ Effectiveness
blackStakeholder Engagement: Motivation & other HR/ OD Issues, including Accountability/ Performance Management

blackLean/ Process Improvement: Value Stream Mapping in Health & Social Care for Cont. Quality Improvement (CQI)

Pat is an active member of the International Coach Federation (ICF) Michigan Chapter. Her interests include travel, walking, gardening, yoga & as a lifelong learner, Continuing Professional Development (CPD).

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