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Sonal Shalya, Effectiveness Intern

Bachelor’s in Computer Science & Engineering, Masters of Business Information Systems

Sonal joined Synergy Global as an Effectiveness Intern in 2021.
She is an international student from Delhi, India, currently pursuing her Master’s in Business Information Systems at the Swinburne University of Technology, VIC, Australia.

Sonal completed her graduation from Uttar Pradesh Technical University, India with a Bachelor’s in Computer Science & Engineering & ranked among the top 10 students of her class throughout the 4 years of her study. Then, she moved to Australia as she was interested to learn emerging innovations & which resulted in her career as a Business Analyst.

She is an industrious person who has good knowledge of customer service, time management & project management. She has a passion for life-long learning – especially to continually improve her communication, collaboration, management, analytical & creative problem-solving skills.

Right after completing her Engineering, Sonal joined Tata Consultancy Services as System Engineer Trainee (2016) & worked for them for 3yrs. She was promoted within this time because of her hard work & strong interpersonal skills. Her role involved complex problem solving, developing change requirements, maintenance & the virtual resolution of issues.

She worked effectively & received appreciation due to good response times, higher client satisfaction & on-time delivery of the change requirements.

For the past year, Sonal has worked as a part-time Sales Assistant in the hospitality industry, which has improved her customer service skills & confidence to work under pressure with even better team communication.

During her studies, Sonal has studied Database Analysis & Design, Business Project Management, & Advanced Business Analysis which helped her to develop innovative database solutions to practical problems, evaluate project issues & communicate them effectively to a diverse range of stakeholders.

Sonal has inherent leadership qualities. She undertook responsibilities to mentor & groom new interns while working for Tata Consultancy Services & developed her passion to inspire others. She possesses excellent skills in MS Office, Java, HTML5, CSS3, JavaScript, Python & Database. She is fluent in English & Hindi.

The Key Professional Interests she is focusing on during her Effectiveness Internship are:

blackLearning newly innovated technologies, polishing current skills & discovering Australia’s work culture & beliefs
blackSupporting fellow team-mates in improving websites & contributing to the SG Digital Transformation Project
blackDeveloping new skills through Reflective Practice (RP) & Continuous Quality Improvement (CQI)
blackContinually improving her confidence in various transferable skills using the SG Competency Framework

Sonal currently lives in Dandenong, Melbourne. She enjoys watching movies, cooking, swimming & playing basketball during her free time which helps her to remain mentally productive & avoid getting too stressed.

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