Health and Wellbeing, plus Pharma

Senior Clinical Leadership Development,
Royal Brompton and Harefield NHS Trust (UK)

SG - Clients - NHS - RB&H

Background

The Royal Brompton and Harefield NHS Trust, established in 1998, is based in Chelsea, London and at Harefield, near Uxbridge, Middlesex. The Trust was the result of a successful merger between two hospitals and is now the largest postgrad cardiothoracic centre in Europe. Understandably, mergers take a while to settle down and culturally both hospital staffing teams remained subtly different and not always willing to change as fast as management required to meet stretching new government targets.

Issue

In 2003 the Board at RBH felt that medical consultants were often expected to lead large clinical directorates without any management education. They were expert in their clinical fields but lacked formal training in strategic planning, values-based leadership, emotional intelligence (EQ), influencing skills, dealing with difficult people, conflict resolution, performance management, stress management, time management, and the motivation of multidisciplinary teams.

Solution

Synergy Global  interviewed 28 senior clinicians and with their help, designed a flexible program to meet their needs whilst not detracting from their busy schedules. The resulting modular program is underpinned by appropriate theory, with lots of interactive exercises. We used the NHS Leadership Quality Framework (LQF) competences, with optional 360 feedback, additional reading, role-play and executive coaching, to ensure sustainable behavioural change.

Outcome

Attendance was on a voluntary basis and as leaders in their field, management stated that the best evaluation would be their continued participation. The clinicians not only stayed but actively participated in designing the program and encouraging other colleagues to contribute to ongoing action learning. The program was rigorously evaluated and accredited by The Royal Colleges and expanded to include a second cohort of consultants.

 

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