Health and Wellbeing, plus Pharma

Executive Coaching & Leadership Development,
South Devon NHS Foundation Trust (UK)

SG - Clients - Devon Primary Care Trust (UK) - 16 Aug 2015

Background

South Devon Healthcare NHS Foundation Trust that ran Torbay Hospital merged with Torbay and Southern Devon Health and Care NHS Trust, forming a new organisation Torbay and South Devon NHS Foundation Trust in 2015. It is the first organisation in England which provides both acute and community healthcare and adult social care services.

The South Devon Trust covers 300 square miles - from South Dartmoor to the coast, from the mouth of the River Exe, past the Teign and Dart estuaries, serving a local population of 375,000 people. In addition, their big general hospital in Torbay provides a service to the many thousands of holidaymakers that visit the SW Region each year. They employ over 6,800 paid staff as well as hundreds of volunteers, all who have been involved in modernisation changes that have led to the organisation receiving Foundation Status. The biggest part of the hospital’s work is emergency treatment. Nearly 78,000 patients come through the main Accident and Emergency Dept each year.

Issue

Synergy Global was approached to meet the client’s need for some leadership development as well as career advice for various senior managers and medical staff (at consultant level).

Solution

We delivered a tailored executive coaching program, underpinned by detailed psychometric assessment from our diagnostic session. We linked development outcomes back to participants 360 feedback from the NHS Leadership Qualities Framework (LQF) and helped the client to develop best practice model for Professional Portfolios (using CPD and educational points for professional re-credentialing).

Outcome

Over the period of a year, we delivered the coaching face-to-face and virtually over the phone with email and web cam support (as appropriate). We worked 1:1 with clients to help them with Performance Management, resulting in each participant of the program agreeing an Individual Performance Plan (IPP) and a Personal Development Plan (PDP) with their manager. The pre and post measurement of the coaching objectives showed a positive evaluation (as did client comments) that the individuals had increased their confidence in the leadership competences outlined by the NHS. Their motivation to contribute to the management of the Trust was also increased and they volunteered to participate in the modernisation and cultural change program that the organisation had embarked upon. As part of our philosophy, Synergy Global believes that “nothing changes unless behaviour changes”, so we particularly worked on helping client to raise their self-awareness of the need to role-model sustainable behavioural change to their colleagues.

 

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